West Ham United said that changes to stewarding and segregation were among the reasons for an improvement in stadium operations during the game against Southampton at the weekend.
The English Premier League club’s first few games at the London Stadium were marred by crowd violence and complaints about facilities and safety.
West Ham said a new segregation line was introduced ahead of the Southampton game, and that will now stay in place permanently. It also said that stadium landlords E20 and operators LS185 have increased the number of stewards, with “increased levels of football experience employed through additional stewarding companies”.
West Ham’s relocation of season ticket holders to areas of more like-minded supporters was also evident, it said, with no complaints about issues relating to persistent standing.
West Ham vice-chairman Karren Brady said: “We listened to the feedback of our fans and identified areas that needed to be addressed, including the segregation of supporters and relocation of some of our fans, but we will not stop there and will continue to make more improvements every day.”
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