Nestled in the heart of Dallas, Texas, the AT&T Performing Arts Center showcases a vibrant array of performances and events, from groundbreaking shows like Dear Evan Hansen to concert artists like Jon Batiste who sell out the house.
Hosting unforgettable events across multiple venues on its 10-acre downtown campus, the Center has solidified its status as a premier cultural destination.
Committed to delivering unparalleled experiences, the Center always looks for opportunities to improve management of large crowds, ensure patron safety, enhance staff communication, and streamline operations to reduce reliance on pen and paper for all daily facilities management tasks.
To tackle these challenges, the Center partnered with 24/7 Software, revolutionising its operational efficiency and guest experience. Ted Whitehead, safety operations manager, remarked: “24/7 Software is an exceptional operations platform that empowers our teams every day, enabling us to provide an exceptional guest experience consistently.”
Proactive Venue Operations
Incident Management – The transformation began with 24/7 Software’s Incident Management System (IMS). IMS’s proactive monitoring allowed the Center to track and respond to over 50,000 activities, ensuring rapid issue resolution and accountability. Comprehensive reports enabled management to analyse patterns and improve operations. The Task Manager solution was invaluable for event management, enabling seamless coordination and execution of tasks, making pre-event and post-event checklists effortless. This ensured smooth events, enhancing operational efficiency and the guest experience.
Facilities Management – The introduction of the Computerised Maintenance Management System (CMMS) brought a new level of precision to asset management. With 540 assets being tracked, the Center optimised maintenance schedules, extending the lifespan of critical equipment. By linking work orders and incidents together, the Center fostered collaboration across multiple departments, further enhancing operational efficiency. Scheduled maintenance tasks were managed proactively, reducing downtime and improving overall efficiency.
Easy-to-use Mobile Apps for Facilities Management and Incident Management – The operational teams love 24/7 Software’s mobile applications for Incident and Facilities Management. These easy-to-use apps enable efficient task management, including work orders, preventative maintenance, inspections, and asset tracking. The teams are especially excited about the latest mobile app launch, enhancing their ability to manage tasks on the go.
Lost and Found – Streamlined handling of lost items ensured quick resolution and boosted guest satisfaction. Comprehensive records helped patrons reunite with their belongings swiftly, adding a personal touch to the Center’s exceptional service.
Achieving Remarkable Results
The results of this partnership were extraordinary. Response times improved dramatically, leading to faster resolution of incidents and heightened operational efficiency. Visitors expressed their satisfaction with the smooth and enjoyable experiences at the Center, highlighting the positive impact of the software solutions.
Enhanced security measures created a safer environment for both guests and staff, while streamlined operations and better resource management became the norm. The efficiency in facilities management led to reduced downtime and prolonged asset lifespan, setting a new standard for operational excellence.
Conclusion
The collaboration between AT&T Performing Arts Center and 24/7 Software has transformed the guest experience. Leveraging advanced technology, the Center sets new standards in event management and guest services, hosting over 700 events annually and solidifying its reputation as a premier cultural destination.
