New venue/refurb? Join us as a VIP at #TDS22 - Manchester - 29-30 Nov
Network with 50+ project delegations from around the world at our tenth annual Design & Dev Summit

Account Manager, Tappit, California

  • Location - California, United States
  • Job type - Full Time
  • Salary - Not disclosed
tappit Published 4 years ago

Job Function

Commercial & Operations

Location

Los Angeles, USA

Reports to

Head of Event Delivery/ Global Head of Account

Purpose

We are looking for an experienced and seasoned Account Manager and/or Events Delivery Manager with previous experience in Events, ticketing, Sports, Music and/or cashless Rfid to help our Head of Sales build our new Los Angeles team.  The successful candidate must be a self-starter, have a proven account and/or events delivery management track record and able to work independently, ensuring clients get the most out of their cashless experience with tappit.

Key Responsibilities

  • Participate and influence initial discussions between the Client and the Sales team
  • Provide the Client with best practise advice around:
  • End User  communications
  • Event onsite marketing
  • Customer journey process, from entry to cashing out
  • Outlet management to maximise cashless revenues
  • Staff training
  • Supervise and assist client staff onsite
  • Produce and present an analytical reporting view of the following:
  • Transaction history
  • Customer spend behaviour
  • Conclusive return on investment
  • Any lessons learned
  • Build strong relationships and connections to ensure that our services are engaged for subsequent opportunities
  • Hold regular account review meetings with each Client in accordance with contact SLAs
  • Manage the regional delivery team including Event Delivery Coordinators
  • Set up the event in conjunction with the technical team, reporting and escalating any product-related issues
  • Track and maintain inventory including the readers and chips in the territory

Essential Skills & Experience

  • Strong people skills – interpersonal skills; emotional intelligence to work with a diverse group of colleagues; collaborative style; commitment to team work and development of good working relationships with employees and customers
  • The ability to act as a company spokesperson, communicate with, influence and engage customers through presentations and face-to-face meetings
  • Excellent written and verbal communication skills
  • Strong organisational skills with the ability to deliver to tight deadlines
  • Problem Solving
  • Strategic Planning
  • In-depth knowledge of project management tools and techniques – methodologies such as Kanban, PRINCE2, Scrum etc well regarded
  • Ability to gather data and produce analytical reports
  • Ability to train unqualified users on simple business processes and technology
  • Experience within a cashless, rfid, events or ticketing environment with relevant industry knowledge is essential

Apply for this position

Apply directly using the link below

Apply now

Advertise your job for free on The Stadium Business

Reach thousands of visitors and potential candidates every day.

Submit a job