Assistant Operations Director

We’re on a mission to create the best live music experience in the UK.

Co-op Live will offer a warm Manchester welcome to over 23,000 fans and amazing artists. With innovative smart ‘bowl’ design, cutting edge visual and acoustic technology, plus 32 amazing bars and restaurants and 12 premium lounges and clubs, we’re creating a unique space for the people of Manchester and beyond. World class, planet friendly and all in the heart of our local vibrant community.

A key operational senior leadership role, working directly with the Operations Director. You will be responsible for leading experts in Facilities Management, Technology and Health & Safety across the arena.  You will support the mobilisation of the project, driving the operational strategy through embedding process, procedure and compliance.

The Role:

– Lead and collaborate in multi-disciplinary and cross functional project teams to deliver specific projects and programs of activities, bringing together the skills and experience needed to deliver a wide range of shared initiatives and objectives
– Have shared responsibility for the budget and spend across FM, Technology and Health & Safety. You will know it, manage it and seek opportunities for cost efficiencies where appropriate
– Work with your teams on the development of robust operational mobilisation plans to ensure the successful opening of the arena, championing operational excellence
– Develop a best-in-class safety strategy, driving a safety culture which puts safety at the heart of everything we do for fans, artists, community, campus and employees.
– Build and develop relationships with key stakeholders across City Football Group, Manchester City Council and other associated partners
– Use event performance data analytics to identify opportunities to continuously improve and where possible maximise on revenues
– Support the operations director in identifying and developing opportunities for additional revenue streams on non event days
– Support the operations director on all operational projects
– Be an excellent leader injecting positivity and passion into the team, creating opportunities for development, supporting people to be their best and supporting a high performing work environment
– Support positive engagement within the local area, championing safety and sharing best practice

What Co-op Live will give to you:

Alongside the benefit of working with an awesome team of talented people, we want to help you get the best out of your work and have a work life balance.

– Provide you with development opportunities
– Key objectives for you to succeed in your role
– Your general wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments
– This is an office base role, it’s really important we work together to mobilise the biggest music and live entertainment arena in the UK

Salary: up to £80,000 plus bonus

– 25 days holiday plus bank holidays
– Employer pension scheme
– Private Health Care scheme – Vitality
– Life Assurance 4 x basic salary
– Eyecare vouchers
– WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
– Company sick pay scheme
– Enhanced family friendly benefits
– Team social events

Knowledge, Skills and Experience:

Essential:

– Strong operational leadership experience
– A brilliant people manager, putting people first and supporting others
– Strong strategic thinking and influencing skills
– Positive relationship building with partners and professional bodies
– Results focused, with a drive for success
– Adaptable & flexible in managing change & operating in a fast-paced environment
– Understanding of operational governance, safety & facilities at large events
– Commercial awareness
– Strong project mobilisation and project management experience

Desirable:

– Experience of operating under a Premise License
– Critical understanding of the Safety at Sports Grounds (Green Guide) Guidance
– Leadership experience in the music, sport or entertainment industry
– H&S Qualification such as NEBOSH General Certificate, NVQ Level 5 Occupational H&S, NVQ 4 Spectator Safety
– Understanding of the Construction, Design & Management (CDM) Regulations 2015

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

We recognise the importance of safeguarding, you will be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview and offer stage.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.