Client Partnership Manager

CLIENT PARTNERSHIP MANAGER – AFL

Location: Melbourne.

Division: Ticketmaster Australia

Line Manager: General Manager Sales & Business Development

Contract Terms: Permanent, 38 hours per week

THE TEAM

The Sales & Business Development team are key to maintaining strong and connected client relationships and play a critical role in the retention & growth of the Ticketmaster business.

THE JOB

The Client Partnership Manager – AFL will focus and support the key projects and drivers that support the growth of ticketed attendance at Marvel Stadium. The Client Partnership Manager is responsible for coordinating and help deliver the key priorities and projects as set out and agreed between the AFL and Ticketmaster. You will have strong project management skills, communication and management skills that can deliver across multiple project, objectives and deadlines.

• Client Relationships

You will develop and grow relationships with all stakeholders within the AFL and be focused on delivering against key strategic projects, coordinating teams, ensuring effective reporting with a focus on identifying opportunities to grow ticket sales and revenue through Ticketmaster product, technology and marketing initiatives.

• Revenue Growth

You will be responsible to identify opportunities to grow ticket sales, gross ticket value and ancillary revenue through product, technology and marketing initiatives.

• Marketing Services

You will work closely together with the Marketing team to ensure all AFL marketing strategy including the campaigns, plans and consumer promotion are executed for the client to work towards maximising ticket sales across all AFL sporting events.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Customer / Client Focus – Strong commitment to the provision of service excellence.
• Communication – Demonstrating strong communication, interpersonal and presentation skills, both written and verbal.
• Flexibility – Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment.
• Project Management/Research/Analytical – Business Management, Sports Project Management or Marketing degree desirable.
• Initiative – Possessions of “natural energy” with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met.
• Results orientated – Show commitment to the achievement of projects, results and targets by accepting responsibility, owning the task, and applying effective application of effort and resources, combined with passion, belief and energy.

You (behavioural Skills)

• A highly motivated and conscientious individual
• Flexibility in work approach with a proactive focus.
• I earn the trust of clients and co-workers; I set clear expectations;
• I deliver high quality work on time and on task;
• Customer focus. Ensuring clients’ needs are continually met.
• Achievement orientation, measuring outcomes against a standard of excellence and improving performance or results through innovation.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.