Coordinator, Event Operations – Chicago Cubs
Our bold brands and their destinations have quickly elevated the Chicago Ballpark experience and have become the preferred gathering places for our fans, our neighbors and our own families. We are proud of what we have accomplished together and are committed to continually challenge the status quo. Each brand stands as unique as the teams that drive them. We welcome you to learn more about us, we think you will like what you see.
JOB TITLE: Coordinator, Event Operations
DEPARTMENT: Event Operations
REPORTS TO: Manager, Event Operations
FLSA STATUS: Non-Exempt
ROLE
Under the direction of the Manager, Event Operations, this position is responsible for providing guest services and event operations support for all event types on Wrigley Field’s campus including baseball games, concerts, large scale events and public events. The role will assist in the delivery of a world-class guest experience through superior customer service, innovative event design and consistent operations execution.
RESPONSIBILITIES
-
Assist in the administrative support of approximately thirty-five (35) Supervisors and approximately five hundred (500) frontline associates
-
Assist in the planning and execution of event operations including guest services, parking, operational design and service recovery
-
At the direction of functional leadership, maintain event data, incident reports, fan feedback and review/investigate event activity identifying incidents requiring resolution
-
Support preparation of relevant reporting
-
Support and assist with the recruiting, selection, training, performance management, and rewards and recognition of frontline associates
-
Assist in the implementation of enhanced accessibility services for all relevant Wrigley Field events
REQUIRED QUALIFICATIONS
-
4-year undergraduate degree at an accredited university or college in the field of Business, Engineering, Social Sciences, or Communications
-
At least two years experience in events and/or operations
-
Demonstrated ability to positively interact, influence and motivate client and internal team
-
Demonstrated passion and ability to deliver a high level of service to a diverse set of clients
-
Ability to manage highly stressful and volatile situations, including arguments, altercations and medical emergencies
-
Knowledge of Microsoft Office software
PREFERRED QUALIFICATIONS
-
Advanced degree
-
Experience in mass behavior management, human resources/personnel management, and/or stadium/auditorium management
-
Experience with ABI scheduling tool, ISS event management software, Workday and Salesforce
Response Expectations:
Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.
