Deputy General Manager
Perks at work
Catering partner, Levy Uk are looking for a Head of Premium Operations to run the amazing premium offer at Tottenham Hotspur stadium!
The role will have full ownership of the co-ordination and delivery of our day-to-day premium hospitality operation. Responsible for the delivery of consistent and exceptional product quality and service standards to achieve and exceed department targets and grow our reputation for celebrated customer experiences.
Your operation will have several exceptional matchday dining concepts from Private Members Clubs, A la carte restaurants, exquisite private suites to fast paced bars and lounges – looking after our 9000 premium members.
On non-match days these areas will be in use for conference and events.
Working in true partnership with our client, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.
A passion for detailed planning, perfection in service delivery, knowledgeable with both food and beverage but eager to share and absorb knowledge.
Any preconceptions of traditional hospitality stadia catering can be left at the stadiums hospitality concierge entrance, this is a role for the innovator, trend setter and industry leader.
Collaboration – Frequent liaison with the Deputy Venue Services Manager to agree strategy and direction of travel, developing and monitoring plans to deliver
Structured Approach – ensure that all activities have a clear purpose and measurable outcomes, with a disciplined and pacy approach to completion, including the review and application of lessons learned.
You will be responsibly for Premium staffing planners and weekly labour. This role is responsible for the co-ordination of major third party events, liaising with event owners and negotiating premium packages for their events.
Ownership of the day to day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiences
Hospitality – Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs, that is infections throughout your team.
Innovation – Close and detailed liaison with our Client, premium area key partners and Levy Commercial Team to plan and deliver innovative solutions
Consistency – Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained according to our IPOE culture.
Brand – Operate and further develop consistently high brand standards within each area
Communications – Directly liaise with client representatives and your Team Managers to ensure that communication and expectations are clear. Use structured, regular and consistent meetings as a key tool.
Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer feedback
Health & Safety – Lead the H&S culture and compliance across the venue
Sourcing and deployment – ensure that effective and robust recruitment plans and processes exist to source and deploy large volumes of casual workers per differing event requirements.
Culture – Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality
Review and Develop – Conduct regular performance reviews and talent management / succession planning activity, based on agreed and measurable KPI’s.
Communications – ensure effective team communication flows (in all directions) throughout the venue.
Financial & Business Development
Financially accountable for all costs and profitability of the premium operations
Commerciality – ensure competent levels of commercial understanding and awareness through their teams.
Product development – Liaising with culinary and marketing specialist colleagues to implement continuous product development and drive increased spend per transaction.
A naturally confident leader, with senior management experience to inspire large operational teams to deliver results
Confidently able to manage a mixed portfolio of outlets and business functions.
Senior management presence to engage with client, peers and functional specialists.
Positive and passionate focus on food – a natural flare for hospitality
Excellent communication skills
Experience of working with a client group
Previous P&L accountability and evidence of commercial nous
Exudes confidence, energy and charisma
Can effectively switch between being the leader and a team player according to the situation at hand.
Structured approach but also demonstrates flexibility and agility
Calm and resilient. Not deterred by an’ unforeseen challenge’
Problem solving skills
Willing to work evenings and weekends as required
Who We Are
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.