Event Manager

About the job

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.The Event Manager will report to the Director of Event Services, while planning and coordinating multiple events, managing every aspect of their assigned events from advance planning, during the event and including post event follow-up. The Event Manager coordinates the workflow of the facility event staff and serves as a liaison between facility users and facility staff, service providers, public safety agencies and event attendees. The Event Manager is responsible for the overall satisfaction of the customer and lessee’s experience.This role will pay a salary of $55,000 to $70,000.For FT roles Benefits Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).The Bank of Oklahoma Center, also known as the BOK Center, is located in downtown Tulsa and serves as the premier sports and entertainment venue of the region. Offering 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events, the BOK Center has been named one of the country’s best venues.

• Plan (in advance), service, and supervise all events.
• Plan, direct and evaluate the work of Subordinates.
• Provide leadership and guidance for event staff.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Communicate clearly and concisely in the English language, both orally and in writing.
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials.
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
• Complete all duties with a customer service focus through teamwork & dedication.
• Assist in the preparation of building to meet the requirements of upcoming events/shows.
• Assist with the completion of pre-show event financial estimates.
• Assist with the completion of post-show event settlements.
• Advise lessees on services available from independent contractors for events.
• Recruit, train, and supervise event & security staff.
• Create work schedules for event & security staff, delegate assignments, and review performance/results.
• Function as a liaison between users of the facility and the facility staff.
• Recommend and evaluate required event staffing levels.
• Coordinate communication between building staff and show staff during load in and load out.
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.
• Maintain equipment (radios, metal detection wands, etc.) for event and security staff.
• Make hospitality arrangements as needed.
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.
• Review emergency planning procedures with all event staff for each event.
• Create and distribute Retailed data sheets prior to every event.
• Prepare and approve bi-weekly payroll for all event staff and security staff.
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed.
• Serve as Manager on Duty as scheduled.
• Other duties and responsibilities as assigned.
• Three to five (3-5+) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.
• Three (3+) years’ experience in managing/leading people and teams.
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.
• Strong oral and written communication skills.
• Strong computer skills in Microsoft Office applications and word processing.
• Possess a valid drivers’ license.
• Possession of, or ability to obtain a current CPR certificate.
• Knowledge of operational characteristics of events.
• Ability to identify the needs of users of the facility.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of principles of supervision, scheduling, and training employees.
• Demonstrated familiarity with facility use contracts.
• Knowledge of fire and public safety regulations.
• Knowledge of A/V equipment and electronic systems in public assembly facilities Experience with budget preparation and control.
• Familiarity with terminology used in entertainment/convention/public assembly settings.
• Experience with Social Tables and Ungerboeck software is preferred but not required.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.