#SBS24 this month in Manchester! Welcome Co-op Live/OVG, RCD Mallorca, Verizon, DWF Law, Hearts, Sunderland AFC, Wembley Stadium, Oxford United, Juventus FC, Croke Park, Stadio Algarve, Everbank Stadium, Kulture City, PAM, Duracell/Procell, Trusts Arena, Suncorp Stadium... Join them
Driving your revenues, sustainability and fan experience: #SBS24 – 15th annual TheStadiumBusiness Summit in Manchester on 17-18-19 June

Fan Engagement Manager

  • Location - Stoke, United Kingdom
  • Job type - Full Time
  • Salary - Not specified
Port Vale Published 1 year ago
  • Design, Coordinate, lead and embed the PVFC Fan Engagement framework into the DNA of the Club.
  • Influence all at Port Vale FC and support stakeholders to understand best practises in engagement.
  • Lead and map customer journeys to drive engagement and increase opportunities.
  • Ensure all PVFC channels delivers and maintains an exceptional level of service and engagement to its ever-growing fan base.
  • Assist to maximise the profitability of the clubs varying revenue streams through positive and consistent engagement.
  • Identify opportunities to streamline processes and systems.
  • Day to day management and building of relationships with Fans, ensuring the Club speaks and listens to fans in the right forums.
  • Provide board level reporting on the areas of success and areas where improvement is needed.
  • Lead on any headline PVFC written communication and be the link for Board level content.
  • Proactively engage with supporters with a view, acting as a conduit for directing issues to the appropriate department and tracking issue resolution.
  • Assist the Club management teams on issues of supporter interest, ensuring all parties are fully briefed and facilitating direct engagement with supporters when and where appropriate.
  • Lead fan engagement days and activities, such as kit launches/family fun days/match day.
  • Resilient, with the ability to handle adversity and challenge in a positive way.
  • Highest levels of personal integrity and ability to maintain trust, sensitivity, and confidentiality.
  • Able to work independently and as part of a team.
  • Demonstrate an ability to foster a positive, values driven culture, where staff at all levels are supported and empowered to succeed.
  • Flexible and adaptable attitude towards work.
  • Innovative thinker with a drive to continually improve.
  • A friendly, positive ‘can do’ and courteous attitude.
  • Enthusiasm, energy, and resilience.
  • A commitment to the aims, vision, and values of Port Vale FC.
  • Highly motivated, determined, and conscientious.
  • Meticulous standards.
  • Articulate and confident management style with the ability to communicate effectively in all forms and at all levels.

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