Fan Engagement Manager
PRINCIPLE ROLE AND RESPONSIBILITIES
- Design, Coordinate, lead and embed the PVFC Fan Engagement framework into the DNA of the Club.
- Influence all at Port Vale FC and support stakeholders to understand best practises in engagement.
- Lead and map customer journeys to drive engagement and increase opportunities.
- Ensure all PVFC channels delivers and maintains an exceptional level of service and engagement to its ever-growing fan base.
- Assist to maximise the profitability of the clubs varying revenue streams through positive and consistent engagement.
- Identify opportunities to streamline processes and systems.
- Day to day management and building of relationships with Fans, ensuring the Club speaks and listens to fans in the right forums.
- Provide board level reporting on the areas of success and areas where improvement is needed.
- Lead on any headline PVFC written communication and be the link for Board level content.
- Proactively engage with supporters with a view, acting as a conduit for directing issues to the appropriate department and tracking issue resolution.
- Assist the Club management teams on issues of supporter interest, ensuring all parties are fully briefed and facilitating direct engagement with supporters when and where appropriate.
- Lead fan engagement days and activities, such as kit launches/family fun days/match day.
PERSONAL ATTRIBUTES
- Resilient, with the ability to handle adversity and challenge in a positive way.
- Highest levels of personal integrity and ability to maintain trust, sensitivity, and confidentiality.
- Able to work independently and as part of a team.
- Demonstrate an ability to foster a positive, values driven culture, where staff at all levels are supported and empowered to succeed.
- Flexible and adaptable attitude towards work.
- Innovative thinker with a drive to continually improve.
- A friendly, positive ‘can do’ and courteous attitude.
- Enthusiasm, energy, and resilience.
- A commitment to the aims, vision, and values of Port Vale FC.
- Highly motivated, determined, and conscientious.
- Meticulous standards.
- Articulate and confident management style with the ability to communicate effectively in all forms and at all levels.
