Food and Beverage Supervisor

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to positively disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritises the way we do business focusing on making long-term investments in our people and our planet.

OVG have completed seven arenas, with many more in development, including Co-op Live, with more to be announced in the future.

Co-op Live is in a joint venture partnership with City Football Group and we are proud to work with Co-op as our Naming Rights Partner.

For more information – Oak View Group

We’re on a mission to create the best live music experience in the UK.

Co-op Live will offer a food and beverage hospitality service that will put us head and shoulders above the crowd, as we welcome over 23,500 fans and amazing artists to taste the delicious food and drinks unique to the space in Manchester.

With 32 amazing bars and restaurants and 12 premium lounges and clubs – we’re going to be delivering an exceptional hospitality service for the people of Manchester and beyond. On the menu will be great food, seasoned with world class service and all with a planet friendly vibe in the heart of our vibrant community.

For more information – Co-op Live

To work with the F&B Manager to deliver a unique food & beverage hospitality experience, supervised by you on a day-to-day basis with the support of a talented and engaged team who instinctively strive to exceed expectations.

This is a two-phase role: the first 6 months will be focused on recruitment as you will form a part of a recruitment and training task force, building a talented F&B team and mobilizing the UK’s most exciting entertainment venue. Once opened, the focus switches to leading day-to-day operations and wowing our guests. 

• Work with the Talent Acquisition Manager and Food & Beverage Manager to build a team of talented F&B hospitality professionals across the multiple premium and exclusive food and beverage concepts ahead of opening. 
• Attend recruitment open days, career fayres and participate in any appropriate recruitment promotional activity.
• Attend assessment centres and be a key part of the recruitment team making decisions on hiring talented F&B team members. 
• Work with the Hospitality Director and Head of Operations, as and when required, assisting with project planning for pre-opening of the venue.
• Coach and mentor team members once onboard, ensuring they fulfill their potential and are part of our internal succession strategy.
• Know what exceptional service looks and feels like and work closely with our Training Manager and help to deliver a best-in-class training plan for the hospitality F&B team.
• Manage “On the Job” training, implementing it into your live event day team and assist with team training and development of your area.
• Proactive preparation and management of a retail and premium F&B operational areas for all event and non-event days to ensure a seamless, well executed operation.
• Look at ways to maximise sales wherever possible and ensure they are recorded accurately.
• Supervision of a casual workforce of up to 50 people on live event days.
• To deliver a concise effective brief to all members of staff in your area as directed.
• Address all staffing and client issues as required and be part of the solution to prevent avoidable issues as follow-up.
• Ensure customers are greeted in a friendly and warm manner by your team.
• Ensure the highest quality delivery of food and beverage services as per company standards.
• To install a culture of continuous improvement, coaching the team to consistently meet the correct standards.
• Delegate necessary tasks to be completed and ensure they are done to the standards set.
• Knowledge of and understanding of safety standards and ensure implementation.
• Support the senior management team with feedback and operational awareness and suggesting and/or implementing improvements.
• Attend meetings as required and discuss F&B business performance.
• Deliver on premium and retail concept SOP’s, policies and legal requirements for forthcoming events and ensure that stock rotation, cleaning procedures and PAR stock levels are all adhered to.
• Work in collaboration with other departments where required to deliver outstanding service.
• Deliver on environmentally friendly processes and procedures, energy use and waste management and ensure full implementation across F&B concepts.
• Use interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
• Deliver experiences which blow our competition out of the water and last long in the memory of our fans.
• Build successful relationships with all relevant venue heads of departments across Coop Live and the wider OVG family.

What Co-op Live will give to you

Alongside the benefit of working with an awesome team of talented people, we want to help you get the best out of your work and have a work life balance.

• Provide you with development opportunities and regular one to ones
• Key objectives for you to succeed in your role
• Your general wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments
• This is an office base role, it’s really important we work together to mobilise the biggest music and live entertainment arena in the UK
• Working 5 out of 7 days – this may include evenings and weekends

Salary: £13 per hour – Hourly permanent contract (40 hours)

• Employer pension scheme
• Eyecare vouchers
• WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
• Company sick pay scheme
• Enhanced family friendly benefits
• Office fruit & snacks
• Team social events

Essential

• Someone who has experience of supervising a retail and/or premium food and beverage operation in a stadium, events arena, festival environment or equivalent fast-paced hospitality setting or volume-led environment.
• Ability to communicate with employees, co-workers, volunteers, management staff and fans in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
• Ability to make sound operational decisions for a retail and/or premium lounge/area quickly and under pressure.
• Ability to speak, read, and write in English and appropriate maths skills.
• Working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Problem-solving abilities.
• Ability to help build and develop a diverse team and culture which is focused on delivering the very highest standards of customer service.
• Interviewing skills and previous recruitment experience.
• Strong team-management skills, leads from the front, acts as a role model for the staff.
• People focused, confident and a passion for motivating and developing staff.
• Passion and skills for premium hospitality and F&B and for delivering great food and service.
• Ability to identify development needs and provide coaching where necessary.
• Proven track record of supervising a team within a similar environment.
• Possess organisational, project management skills, high level of initiative with a positive approach to work.
• A drive to exceed revenue targets, maintain costs and meet targets.
• Ability to analyse feedback, continuously look for ways to improve, and use it to make operational decisions which improve fan experiences.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG Hospitality and venue concession and premium services operations.
• Basic Food Hygiene qualification essential with Allergen Awareness training.
• COSHH awareness training.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
• Ability to work independently when required.
• We expect the role to be a key supervisory role for all key live events.

Desirable

• Personal Licence holder.
• Knowledge of Manchester’s culture, people and F&B scene preferred.

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need.

We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.