Food & Beverage Supervisor – Premium Hospitality

Co-op Live will offer a food and beverage hospitality service that will put us head and shoulders above the crowd, as we welcome over 23,500 fans and amazing artists to taste the delicious food and drinks unique to the space in Manchester.

With 32 amazing bars and restaurants and 12 premium lounges and clubs – we’re going to be delivering an exceptional hospitality service for the people of Manchester and beyond. On the menu will be great food, seasoned with world class service and all with a planet friendly vibe in the heart of our vibrant community.

As we gear up to opening our doors, we’re excited to announce we are looking for talented Food & Beverage Supervisors to work with the F&B Managers to deliver a unique food & beverage hospitality experience for an area of premium hospitality.

You will lead a talented and engaged team for your premium area on event days, and day-to-day instinctively strive to exceed expectations providing the ultimate fan and visitor live music experience.

• Work with the Talent Acquisition Manager and Food & Beverage Manager to maintain a team of talented F&B hospitality professionals for your area 
• Coach and mentor team members, ensuring they fulfil their potential and are part of our internal succession strategy
• Know what exceptional service looks and feels like and work closely with our Training Manager and help to deliver a best-in-class training plan for the hospitality F&B team
• Manage “On the Job” training, implementing it into your live event day team and assist with team training and development of your area
• Supervision of a premium F&B operational area for all event and non-event days to ensure a seamless, well executed operation
• Look at ways to maximise sales wherever possible and ensure they are recorded accurately
• Lead a team of a casuals of approx. 20-50 people on live event days
• Deliver a concise effective brief to all members of staff in your area as directed
• Address all staffing and client issues as required and be part of the solution
• Ensure customers are greeted in a friendly and warm manner by your team
• Offer a world class service food and beverage service as per company standards
• Install a culture of continuous improvement, coaching the team to consistently meet the correct standards
• Delegate tasks to be completed and ensure they are done to the standards set
• Knowledge of and understanding of safety standards and ensure implementation
• Support the management team with feedback and operational awareness and suggesting and/or implementing improvements
• Attend meetings as required and discuss F&B business performance for your area
• Deliver on premium concept SOP’s, policies and legal requirements for forthcoming events and ensure that stock rotation, cleaning procedures and PAR stock levels are all adhered to
• Work in collaboration with other departments where required to deliver outstanding service
• Deliver on environmentally friendly processes and procedures, energy use and waste management and ensure full implementation across your area
• Lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example
• Deliver experiences so we stand out from the crowd and leave long lasting memorable experience for our fans
• Build relationships with all venue heads of departments across Co-op Live and the wider OVG family

Salary: £13.00 per hour + Service Charge + Benefits

• Hourly permanent contract – 40 hours per week – working 5 out of 7, this will include evenings and weekends.
• Any additional hours worked over 40 hours a week will be paid hourly.

Start Date: March or April 2024 – when we open our doors to Co-op Live!

Essential

• Experience of supervising a premium hospitality food and beverage area in a stadium, events arena, festival environment or equivalent fast-paced hospitality setting or volume-led environment
• Great communication and language skills with employees, co-workers, volunteers, management staff fosters a positive and cooperative work environment
• Make sound operational decisions for a premium lounge/area quickly and under pressure
• Working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems
• Champion working as part of a team in a fast-paced, event-driven environment
• Build and develop a diverse team and culture which is focused on delivering the very highest standards of customer service
• Lead from the front with a passion for motivating, coaching and developing your team
• Passion for premium hospitality and F&B and delivering great food and service
• Possess organisational, project management skills, high level of initiative with a positive approach to work
• A drive to exceed revenue targets, maintain costs and meet targets
• Able to analyse feedback, continuously look for ways to improve, and use it to make operational decisions which improve fan experiences
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG Hospitality and premium services operations.
• Basic Food Hygiene qualification with Allergen Awareness training
• COSHH awareness training
• Able to work independently when required
• We expect the role to be a key supervisory role for all key live events.

Desirable

• Personal Licence holder
• Knowledge of Manchester’s culture, people and F&B scene preferred

Due to licensing laws all applicants must be 18 or over.

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need.

We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.