General Manager

Job Description

Aramark is currently seeking a General Manager to support Kauffman Stadium, home of the MLB Kansas City Royals, in Kansas City, MO. As General Manager you will plan, manage, and guide multiple contracted services for the client to meet operating and financial goals, client objectives, and customer needs. With knowledge of the client’s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

THE OPPORTUNITY: As a General Manager, you will plan, manage, and lead multiple contracted services with multi-million dollar revenue to meet operating and financial goals, client objectives, and guest needs. Services include food and beverage operations which could include concessions, catering and premium dining services. This position will support and be responsible for executing large sports events, concerts, catering, and other large venue special events. The General Manager will report to Senior Leadership with a team of salaried direct reports. This position is salaried, plus bonus eligible, contingent on achieving certain financial and performance goals.

WHO YOU ARE: Our General Managers are best-in-class operation managers who lead a team to provide excellent service to our clients and guests. Being in sync with our clients vision, strong relationship-building skills, financial acumen, and a commitment to safety, our leaders make a difference every day. Ideal candidates have managed large revenue accounts, make data based decisions, and have extensive experience with financial analytics and forecasting.
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If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Job Responsibilities

• Full P&L responsibility in regard to food and beverage
• Manage the client relationship at the location, while providing hands on execution and leadership of operations.
• Leadership of a large team of managers and workforce throughout multiple units and concepts.
• Developing new concepts to increase existing revenue sources for public foods/concessions, premium service and catering outlets.
• Partner with the Senior General Manager and regions Vice President of Operations to plan and execute business development strategy for growth.
• Recruitment and development of new and existing managers.
• Interact successfully with the client, stadium guests and team members on a regular basis.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Minimum of 5+ years of large venue or multi-unit management experience is required.
• Premium and Concessions Management experience preferred.
• Direct P&L responsibility within a comparably scoped environment
• Ability to lead a large team of culinary & operations managers in a high volume, fast-paced environment.
• The ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business is essential to success in this role.
• A passion for food & beverage with an ability to identify and develop successful concepts. Ability to communicate effectively with clients and senior management.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).