Hospitality Manager

Delaware North UK is hiring a full-time Hospitality Manager to work in London Stadium. As a Hospitality Manager, you will lead and direct the day-to-day hospitality service delivery to the clients and guests.

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions

Help us delight the world by applying today.

Responsibilities

• Support hospitality services using business efficiency tools, organisational skills, and resources to deliver to a high standard.
• Lead a team of hospitality managers and supervisors. Support the onboarding, training, and development of employed and casual team members to drive a culture of high performance where quality food and guest service are top priorities.
• Follow all company procedures pertaining to finance, payroll, and purchasing to enable accurate post event reporting.
• Build strong relationships with senior business leaders and provide administrative assistance as needed.
• Ensure that the operation is in accordance with current practice, management, and measurement of all areas of responsibility including health & safety, food hygiene, fire regulations, licensing laws, and trading standards.

• 3 years’ previous experience in a similar role is desirable.
• Proven track record and operational experience in a similar environment.
• Strong service orientation and customer focus.
• Excellent verbal and written communication skills.
• Professional attitude with internal and external clients, guests, and staff.
• Self-motivated and flexible with a positive attitude.
• IT literate including Microsoft Office.
• Previous experience in a 5-6* fine dining environment is desirable.
• Extensive knowledge of the Food & Beverage industry within hospitality environments is desirable.

Home to the Hammers, UK Athletics, host of the 2012 Summer Olympics, and Europe’s first series of MLB games, London Stadium is no stranger to hosting word-class events. The hospitality services at the 60 – 80,000 seated stadia have been managed by Delaware North since 2015. From event day catering, general admission food and beverage, to the marketing and management of non-event day conferences, there’s plenty of opportunity at London Stadium.