Hospitality Venue Manager, EURO 2020, UK
Fixed term contract from 3rd May to 16th July 2021
Key responsibilities:
- In charge of the hospitality facilities during the availability period including hand-over and final hand-back
- Responsible for the operational implementation of the VIP, Commercial Partners and Official Hospitality programs
- Manage the relevant suppliers ensuring a smooth and timely delivery of all services as per the agreed standards, layouts and service levels
- Be the main contact person for hospitality related suppliers, volunteers and UEFA internal counterparts
- Liaise with and coordinate between all hospitality suppliers (caterers, branding and decoration, entertainment, etc.) to ensure permanent, consistent and smooth implementation
- Collaborate closely with the relevant on-site counterparts at UEFA (e.g. Signage team, VIP Services team, etc.), the venue team and the stadium operator
- Liaise with all relevant internal and external stakeholders
- Day-to-day meetings with suppliers, regular reporting and debriefing as per UEFA requirements
- Provide reports and updates to the UEFA Hospitality Venue Manager
- Communicate updates in relation to guest numbers to all relevant stakeholders
- In charge of volunteer management, including volunteer training, shift planning and task assignment
- Assign tasks and define responsibilities for the Hospitality Venue Coordinator
- Support the UEFA Hospitality Venue Manager with the preparation of training for suppliers and guest hosts
- Participate to the training of suppliers and guest hosts
- Monitor the on-site deliveries and ensure adherence to the planned schedule
- Liaise with and oversee all relevant suppliers to ensure smooth set-up and implementation according to the approved hospitality concepts and timeline
- Check all on-site hospitality related directional signage
- Monitor event operations according to the required level of service and quality
- Ensure that H&S regulations are respected by all relevant parties
- Assess the performance of hospitality suppliers and measure KPI achievements in cooperation with UEFA Hospitality Venue Manager
- Troubleshoot on-site issues as they arise
Experience required:
- Extensive experience in event/hospitality operations at major international events
- Solid experience in team management
- Excellent project management and communication skills
- Strong organizational skills
- Attention to detail combined with the ability to see the bigger picture
- Service and client-oriented approach
- Used to negotiation and dealing with suppliers
- Creative, open-minded and solution oriented
- Proactive and decision maker
- Ability to remain calm and perform well under pressure
- Ideally should be knowledgeable of Wembley stadium as a venue
