Fixed term contract from 3rd May to 16th July 2021

Key responsibilities: 

  • In charge of the hospitality facilities during the availability period including hand-over and final hand-back 
  • Responsible for the operational implementation of the VIP, Commercial Partners and Official Hospitality programs 
  • Manage the relevant suppliers ensuring a smooth and timely delivery of all services as per the agreed standards, layouts and service levels 
  • Be the main contact person for hospitality related suppliersvolunteers and UEFA internal counterparts 
  • Liaise with and coordinate between all hospitality suppliers (caterers, branding and decoration, entertainment, etc.) to ensure permanent, consistent and smooth implementation 
  • Collaborate closely with the relevant on-site counterparts at UEFA (e.g. Signage team, VIP Services team, etc.), the venue team and the stadium operator 
  • Liaise with all relevant internal and external stakeholders 
  • Day-to-day meetings with suppliers, regular reporting and debriefing as per UEFA requirements 
  • Provide reports and updates to the UEFA Hospitality Venue Manager 
  • Communicate updates in relation to guest numbers to all relevant stakeholders 
  • In charge of volunteer management, including volunteer training, shift planning and task assignment 
  • Assign tasks and define responsibilities for the Hospitality Venue Coordinator 
  • Support the UEFA Hospitality Venue Manager with the preparation of training for suppliers and guest hosts 
  • Participate to the training of suppliers and guest hosts 
  • Monitor the on-site deliveries and ensure adherence to the planned schedule 
  • Liaise with and oversee all relevant suppliers to ensure smooth set-up and implementation according to the approved hospitality concepts and timeline 
  • Check all on-site hospitality related directional signage 
  • Monitor event operations according to the required level of service and quality 
  • Ensure that H&S regulations are respected by all relevant parties 
  • Assess the performance of hospitality suppliers and measure KPI achievements in cooperation with UEFA Hospitality Venue Manager 
  • Troubleshoot on-site issues as they arise 

 

Experience required: 

  • Extensive experience in event/hospitality operations at major international events  
  • Solid experience in team management 
  • Excellent project management and communication skills 
  • Strong organizational skills 
  • Attention to detail combined with the ability to see the bigger picture 
  • Service and client-oriented approach 
  • Used to negotiation and dealing with suppliers 
  • Creative, open-minded and solution oriented 
  • Proactive and decision maker 
  • Ability to remain calm and perform well under pressure 
  • Ideally should be knowledgeable of Wembley stadium as a venue