Our Organisation

The Football Association (The FA) is the governing body of football in England. We are responsible for promoting and developing the game at all levels; from grass roots through to the professional game, The FA Cup and the England International teams, and has two core assets: Wembley Stadium and St George’s Park.

The Role

FA Group Ticketing provides a tailored service for Event Owners.  The post-holder will deliver all Operational and Membership aspects for England Men and Woman’s Senior matches to the highest of standards, working proactively with all relevant stakeholders

Key Accountabilities

 

  • Working collaboratively with stakeholders, deliver the full GA and Memberships operation for all allocated matches
  • Resource and deliver an event day service including ticket sales, box office collections and the handling of customer service issues at all allocated matches
  • Liaise with all stakeholders on ticket pricing and categorisation strategies
  • Create ticket inventories in consultation with internal stakeholders and appropriate authorities
  • Ensure the ticketing policies are delivered at each allocated match
  • Ensure all sales channels are being efficiently utilised to maximise sales
  • Ensure the effective, timely and secure allocating and printing/dispatch of tickets to stakeholders and guests
  • Ensure the secure collection and accounting of revenue whilst providing timely reconciliations for each event
  • Provide accurate reporting and analysis for stakeholders and Wembley/The FA management
  • To be the first point of contact for day to day queries from both internal and external FF stakeholders
  • Provide guidance to ESTC Members and Football Family for all relevant events
  • Deliver tournament ticketing operations for the ESTC Membership and FA Group Stakeholders
  • Deliver fan engagement activities in line with the ESTC Membership Strategy
  • Build positive relationships with, but not restricted to, internal and external stakeholders, event management, security, ticketing, communications, and host Federations in order to provide the best customer experience for our guests
  • Manage all security check processes
  • Deliver exemplary service both to customers and event owners
  • Executes additional tasks as required in order to meet FA Group changing priorities
What we are looking for

 

Essential

  • Proven ability and experience with ticketing systems and associated processes
  • Experience of working in a constantly changing environment and having to adapt appropriately
  • Previous experience in a customer facing role
  • Experience with Membership communities
  • Website content management and social media tools experience
  • Experience of understanding and interpreting event budgets
  • Significant administration experience
  • Flexible approach to working hours
  • Proficient skills in Microsoft Office

 

Desirable

  • Contact centre experience
  • Experience with online community management
  • Experience of working in a high-profile multipurpose venue
  • Strong financial skills
  • Experience of working effectively with internal and external service providers and statutory agencies
  • Have an understanding of health and safety practises in the events industry
  • A keen interest in football alongside knowledge and understanding of the industry at all levels