Retail Catering Supervisor

Co-op Live will offer a food and beverage hospitality service that will put us head and shoulders above the crowd, as we welcome over 23,500 fans and amazing artists to taste the delicious food and drinks unique to the space in Manchester.

With 32 amazing bars and restaurants and 12 premium lounges and clubs – we’re going to be delivering an exceptional hospitality service for the people of Manchester and beyond. On the menu will be great food, seasoned with world class service and all with a planet friendly vibe in the heart of our vibrant community.

As we gear up to opening our doors, we’re excited to announce we are looking for talented Retail Catering (Concessions) Supervisors to work with the Assistant Head of Retail Catering to deliver a unique food & beverage experience for a catering area/bar for general admission fans.

Supervised by you on a day-to-day basis with the support of a talented and engaged team who instinctively strive to exceed expectations, supporting us in creating the best live music experience in the UK.

• Work with the Talent Acquisition Manager and Assistant Head of Retail Catering to maintain a team of talented catering professionals for your area
• Coach and mentor team members, ensuring they fulfill their potential and are part of our internal succession strategy
• Know what exceptional service looks and feels like and work closely with our Training Manager and help to deliver a best-in-class training plan for the catering team
• Manage “On the Job” training, implementing it into your live event day team and assist with team training and development of your area
• Supervision of a general admission catering unit / Bar operational area for all event and non-event days to ensure a seamless, well executed operation
• Look at ways to maximise sales wherever possible and ensure they are recorded accurately
• Supervision of a casual team of approx. 20-50 people on live event days
• Deliver a concise effective brief to all members of staff in your area as directed
• Address all staffing and client issues as required and be part of the solution to prevent avoidable issues as follow-up
• Offer world class food and beverage services as per company standards
• Install a culture of continuous improvement, coaching the team to consistently meet the correct standards
• Delegate tasks to be completed and ensure they are done to the standards set
• Knowledge and understanding of safety standards and ensure implementation
• Support the management team with feedback and operational awareness and suggesting and/or implementing improvements
• Attend meetings as required and discuss F&B business performance for your area
• Deliver on general admission concept SOP’s, policies and legal requirements for forthcoming events and ensure that stock rotation, cleaning procedures and PAR stock levels are all adhered to
• Work in collaboration with departments where required to deliver a fast efficient and outstanding service
• Deliver on environmentally friendly processes and procedures, energy use and waste management and ensure full implementation across your area
• Lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example
• Deliver experiences that stand us out from the crowd, leaving long lasting memorable experiences for fans
• Build successful relationships with all venue heads of departments across Co-op Live and the wider OVG family. 

Salary: £13.00 per hour + Benefits

• Hourly permanent contract – 40 hours per week – 5 days out of 7 – this involves evenings and weekends.
• Any additional hours worked over 40 hours a week will be paid hourly.

Start Date: March or April 2024 – when we open our doors to Co-op Live!

Essential

• Experience of supervising a retail catering food and beverage area in a stadium, events arena, festival environment or equivalent fast-paced catering setting or volume-led environment
• Ability to communicate with employees, co-workers, volunteers, management staff and fans in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment
• Ability to make sound operational decisions for a retail catering unit/Bar quickly and under pressure
• Working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems
• Ability to work well in a fast-paced, event-driven environment
• Build and develop a diverse team and culture which is focused on delivering the very highest standards of customer service
• Lead from the front, supervising, coaching and being a role model for the team
• Passion for motivating and developing staff and for delivering great service
• Project management skills, high level of initiative with a positive approach to work
• Drive to exceed revenue targets, maintain costs and meet targets
• Able to analyse feedback, continuously look for ways to improve, and use it to make operational decisions which improve fan experiences
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG Hospitality and venue concession operations
• Basic Food Hygiene qualification with Allergen Awareness training
• COSHH awareness training
• Work independently when required
• We expect the role to be a key supervisory role for all key live events.

Desirable

• Personal Licence holder
• Knowledge of Manchester’s culture, people and F&B scene preferred

Due to licensing laws all applicants must be 18 or over.

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need.

We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.