Senior Crowd Safety Manager (Wembley Stadium) – 12 month FTC

It’s everyone’s stadium

We are looking for an experienced Crowd Safety Manager for a 12 month fixed term contract:

• To manage the development and implementation of the Crowd Safety strategy for all Wembley Stadium events.
• Through strong leadership and relationships with key partners & stakeholders, deliver the highest possible standards in safety planning and an exceptional event experience for fans, Club Wembley members and Event Owners.

Looking after our world class venues, these teams are in charge of making sure everything is safe and operationally ready. From day-to-day maintenance and perfecting pitches for matches to overseeing world-class music concerts, flagship NFL events and facilities upgrades, they’re custodians of English football’s two national homes.

• To work closely with the Stadium Safety Officer for all bowl events at Wembley Stadium.
• Manage and oversee the planning processes for the crowd safety teams, including the senior event day crowd safety command structure, stewards and security staff.
• Effectively lead a diverse team of event professionals, creating and maintaining an inclusive and productive working environment, consistently demonstrating positive behaviours in line with FA Group values
• Manage and oversee the Steward agency contracts in terms of both quality and quantity of supply.
• Ensure all relevant event processes, procedures and documents are produced in line with the stadium’s planning processes and policies, adhering to all legislative obligations
• To help with the recruitment, training and on-going development of the crowd safety team.
• To work closely with the Stadium Safety Officer to ensure a fully joined up and coordinated approach between the Crowd Safety & Security functions for all events, keeping in close communication
• Help develop training modules to continuously improve event day delivery.
• Produce detailed statistical analysis on the performance of event day operations
• To support the Events Team in the development of a venue strategy which creates and delivers an event operation specific to each event type at the stadium i.e. International Football, Club Football, Music, NFL, to demonstrate a proactiveapproach with continuous improvement and efficiency for the benefit of Event Owners and fans.
• To oversee the financial performance and delivery of the Crowd Safety department budget, providing accurate budgets and forecasts for the Stadium Safety Officer
• To lead or contribute to other relevant projects and work stream as required by the business.
• Perform the role of Event Safety Officer or Deputy Event Safety Officer for major events as part of the Stadium Officer Cadre and having obtained the required qualifications.
• Executes additional tasks as required in order to meet FA Group changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
• As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Essential for the role:

• Experienced in writing and delivering strategic plans, with clear action plans and KPIs
• Proven successful experience in managing safety operations for major sporting, football or music events
• Proven and successful experience in designing and implementing major event stewarding plans
• Significant understanding and experience of crowd safety management.
• Proven team leader with demonstrated experience in effectively leading and managing a diverse team of event professionals, creating an inclusive and positive team culture
• Experience of cultivating a consistent best practice behaviour
• Significant understanding and awareness of the relevant applicable legislation for venues and major events
• Proven experience for the financial performance and delivery of significant budgets

Beneficial to have:

• Experience of presenting and influencing
• Experience of developing robust audit and review processes
• Managing Safely qualifications such as IOSH or recognised equivalent
• NVQ Level 4 Spectator Safety qualification or recognised equivalent, either working towards completion or successfully completed.
• Vocational or academic qualifications in sport or leisure management

We are committed to ensuring everyone can flourish in their roles, in order to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George’s Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George’s Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional Thank You days leave, volunteering days as well as 25 days annual leave.
• A hybrid working model offering flexibility on where you work.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

 We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre, unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.

https://www.thefa.com/-/media/thefacom-new/files/about-the-fa/2021/fa_a-game-for-all-strategy.ashx

A Game For All outlines three key strategic commitments – Lead the Change, Be the Change, and Inspire the Change – which will ensure tackling discrimination remains a core priority for English football for years to come.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.