Senior Operations Manager – Arsenal, UK

DEPARTMENT DESCRIPTION

Arsenal in the Community provides an important sense of belonging to our local community, particularly for those in most need. Working in partnership we support communities, groups and individuals through a wide range of projects covering sport, education and work-skills, health and social inclusion. These are delivered and received with the same energy and commitment today as when we started in 1985.

JOB PURPOSE

To manage the operational and administrative aspects of Arsenal in the Community

To manage a small team of staff

To design and implement a fund-raising strategy for Arsenal in the Community

Oversee all aspects of the financial planning and management of Arsenal in the Community budgets

Ensure fit for purpose systems and processes are in place, reviewed and continually improved

To lead on the monitoring & evaluation of the department’s work and projects

Design, implement and deliver a staff workforce development plan

Coordinate the department’s safeguarding requirements and be part of the departments safeguarding team

Responsible for internal and external audits, inspections and assessments

Work closely with the Head of Department on the development and implementation of the department’s strategic and business plans.

KEY RESPONSIBILITIES

• Manage all administration aspects of Arsenal in the Community including staff records, club/partner surveys and participant data
• Oversee the range of systems and processes used across the department including but not limited to; Aware Manger, Casual payroll, Participant booking systems, Views Monitoring & Evaluation System, Oversee Workforce Development Plans, Be part of a team of Departmental Safeguarding Officers
• Continually review existing working practices and processes with a view to introducing alternatives promoting efficiencies
• Design and Implement a fundraising strategy to ensure sustainability of Arsenal in the Community and associated programmes
• Work with Business Partners from Arsenal’s Finance Department to ensure effective management of department accounts, forecasts budgets and income & expenditure
• Oversee all contracts, SLA’s and MoU’s and effectively monitor to ensure compliance
• Work with Senior Managers to ensure programme budgets and monitoring requirements are effectively managed and reported
• Work with the Business Partner from Arsenal’s HR department to ensure policies and procedures are successfully implemented
• To be accountable for overseeing a range of internal and external audits and inspections
• To be accountable and provide excellent leadership to the senior managers encouraging team working, individual and team commitment and team development. Proactively manage PDR’s and professional development across the team

Business Development

• Ensure compliance with all relevant contractual, safeguarding, health and safety and financial processes
• Responsible for the design and implementation of a fund-raising strategy supporting the long term sustainability of Arsenal in the Community
• Track income/expenditure (as per targets) and ensure invoices are issued/received in a timely manner
• Research new areas for development and seek opportunities for growth in line with priorities
• Explore new partnerships and funding opportunities
• Successfully negotiate contracts with external partners
• Successfully implement audits and inspections required internally and externally
• Ensure compliance with regulatory processes required from statutory and funding agencies
• Work closely with club legal, HR, safeguarding, health and safety and finance departments to ensure effective compliance and risks are mitigated