Technical Documentation Writer – EngageRM

EngageRM is a market-leading sports tech scaleup that delivers Business and Marketing Automation, CRM, and Data Analytics globally for the sport and entertainment industry.

We enable professional sports teams, venues, leagues, federations, and other businesses to drive fan engagement, partnerships and premium sales, community programs and more. We are at the cutting edge of our field, using AI, machine learning, voice recognition and other data to provide a single customer view and increase revenue, retention, and audience engagement.

EngageRM was founded in Australia and is quickly growing into the US, UK, European and other markets. We’re a Microsoft ISV (Independent Software Vendor) and have built our comprehensive solution within the Microsoft Dataverse. EngageRM is Microsoft’s number 1 global ISV partner in the sports & entertainment industry.

We care deeply about our industry and our work, but also about the people we work with. We believe that great people are the foundation of any successful business, and we take the time and effort to recruit, nurture and grow committed people who care about what they do.

We are seeking a person who has the drive and determination to build out our product documentation and ensure our clients have all technical information they require. The role is ideally based in Australia, but can operate remotely. Significant opportunities are available for a high performer in this role.

Role Overview

The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyse complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

• Bachelor’s degree in relevant technical field
• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritisation
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience

What you can expect from EngageRM

We believe that sport & entertainment is central to the world recovering and then thriving after the effects of Covid and the many challenges the planet now faces. To do this, EngageRM aims to enable every organisation in our industry to operate at their best, via our products, services, and community leadership. The only way this can be achieved is by having a team of people who feel supported and empowered to deliver their best effort every day.

Therefore, we’re striving to be a true employer of choice. To do this we are developing an Employee Stock Options Plan, we invest in training & development, provide volunteer community days, and we have global opportunities for each level in our business.  If you’re looking for an opportunity to grow, a company that invests in your personal development, and a fun but committed culture with people who genuinely care about what they do, then this may be your place.

So, you can expect us to be genuinely interested in making you a better employee and a better person, giving you the tools to succeed and working closely with you on our shared goals and priorities.

If this sounds interesting, we should talk.