Position Overview:

The Ticket Operations Manager will be responsible for the programming of all events in the ticket system and the maintenance of those events and related duties to ensure a high quality ticket operation.

Position Responsibilities:

• Event creation, manifest building, pricing and management of all aspects related to enabling an event for on sale both internally and externally through various channels

• Prepare all events and account renewals year over year and generate all invoices

• Manage payment plan process and batch related duties including processing payments

• Create and manage invoice and ticket templates

• Responsible for all phases of ticket printing including print files and mail orders.

• Set up laptops and ticket printers for event day operations of various track events.

• Manage all events as sold on internet, associated links, copy points and promotions.

• Work with Ticketmaster to build and sell tickets for all events on ticketmaster.com

• Utilise all programs including Archtics, AM Client Tools, TM One, Account Manager, Dimension CRM, Uphoria App and related programs to ensure an efficient and fluid operation with minimal issues

• Management of FanUser and barcoding procedures, loading scanners and trouble-shooting scan issues during events

• Provide support to Sales & Marketing and servicing their needs as requested including assembly of clubhouse and suite packages, trade and contractual orders as well as all company comp requests

• Inventory management of all ticket stock, wristbands and related merchandise

• Assist with customer service and related issues ensuring highest level of satisfaction

• Assist in SMI ticket related meetings, reporting needs and correspondence

• Assist with all financial reports and event settlements

• Assist in other duties as assigned by the Director of Ticket Services