Ticketing Manager (Global Touring) – AEG Worldwide

AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:

• AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
• AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
• AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
• AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Position Summary:

The Ticketing Manager will be responsible for developing scaling plans for venues to build events in ticketing software.  This position will also compile and distribute daily ticket counts to various internal departments, offices and artist management, agents and record labels.  The Ticketing Manager will collaborate with venues, artist management and discount vendors to create ticket packages for shows and events.

Essential Functions:

• Gather show information from artist and talent buyer to build shows in ticketing software.  Develop scaling for each show/event based on demographic/market related to artist and venue location.
• Manage ticket holds for each event/show.  Process ticket orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents.
• Responsible for the training of new ticketing staff on ticket sales, run will call, guest and artist comps, and coordination with tour and venue.
• Work in conjunction with Talent Buyer, venue, artist and companies like Groupon and Living Social to provide discount or group rate tickets.
• May be responsible for the creation of pop up box offices at seasonal shows and collaboration with special events groups on event ticketing
• Performs other duties as assigned

Required Qualifications:

• A minimum education level of: Bachelor of Arts/Sciences Degree (4-year)
• 5 years of related work experience including experience in the entertainment industry
• Familiarity of basic accounting and budgeting principals
• Familiarity with AXS, Ticketmaster and other ticketing platforms.
• Proficient in Microsoft Word, Excel, Outlook and Adobe Professional
• Must have experience working in the music industry, specifically live entertainment
• Must be organized, detail-oriented and self-motivated
• Previous supervisory experience
• Ability to multitask, prioritize and remain calm in a fast paced environment
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent interpersonal, written and verbal communication skills
• Experience in developing start-up box offices, strategies, and arena ticketing, preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Box Office Experience is a plus