Venue Manager

• Create and manage an exceptional fan experience, developing and managing the end to end event planning process
• Be proactive, think outside the box and challenge how we do things, you will manage events across the arena to the best standards
• Champion and drive operational excellence through regular reviews
• Support weekly arena event meetings with a ‘how can we do it’ approach, embracing new ideas and ways of working which supports us in driving effectiveness
• Know your budget, manage it, and support the Head of Venue Management to reforecast all events expenses and costs
• Lead in the absence of the Head of Venue Management when needed to gain wider leadership experience
• Ensure your KPIs are monitored, contracts are commercially beneficial & provide exceptional service
• Support the Head of Venue Management in delivering key event strategies (including security and event management) which puts our fans, artists, colleagues, and community first
• Lead from the front and inspire an awesome events team

What Co-op Live will give to you

Alongside the benefit of working with an awesome team of talented people, we want to help you get the best out of your work and have a work life balance.

• Provide you with development opportunities and regular one to ones
• Key objectives for you to succeed in your role
• Your general wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments
• This is an office base role, it’s really important we work together to mobilise the biggest music and live entertainment arena in the UK
• Working 5 out of 7 days – this may include evenings & weekends

Salary: £37,000 – £45,000

• 25 days holiday plus bank holidays
• Employer pension scheme
• Private Health Care scheme – Vitality
• Life Assurance 4 x basic salary
• Eyecare vouchers
• WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
• Company sick pay scheme
• Enhanced family friendly benefits
• Office fruit & snacks
• Team social events

Essential:

• Be able to demonstrate your experience in managing large events
• Understanding of entertainment / stadia /arena security and crowd management
• A leader, who can influence and inspire others
• A brilliant people manager, putting people first and supporting others
• An infectious can-do approach to great health and safety management
• Results focused, driving exceptional results through your team and others
• Drive strong performance
• Positive relationship building with police and professional bodies
• Commercially astute with sound financial management skills
• Thrive when its buzzing and show resilience, taking control, making decisions, and leading from the front
• A team player who enjoys working in a high achieving environment
• Be creative and identify new ways of working

Desirable:

• Demonstrate a critical understanding of the Safety at Sports Grounds (Green Guide) Guidance
• Ideally hold H&S Qualification/s such as NEBOSH General Certificate, NVQ Level 5 Occupational H&S, NVQ L4 Spectator Safety

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.