Rockvolt, an events and venue-focused firm that develops effective one-team operations, has launched in an effort to make the staff experience as good as the customer experience.
The firm’s expertise lies in venue and event management, facilities services and operational delivery that encompass large-scale staff involvement. It incorporates and encourages a tangible culture among employees, engages staff and helps to provide consistent delivery.
Rockvolt claims that its services and results in one-team operations will lead to increased customer spend as well as lower staff churn and business costs. The firm notes that these material returns can be realised through a combination of a number of disciplines including operational reviews, training workshops, service partnerships, project and event management.
Managing director, Peter Watts, said: “It is an exciting time for sport and leisure venues with the customer at the centre of their business focus, which results in ever-improving facilities, service delivery, customer journey, and guest experience.
“As we launch Rockvolt, we are well positioned to work in partnership with companies and organisations to progress key components of good operations that will result in tangible benefits.
“The staff journey is often secondary to the customer’s, it needs to be in parallel with the same focus and desire to raise the bar.”