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SeatGeek systems glitch leads to Bristol City refund error

Bristol City season-ticket holders were erroneously issued with refunds after a systems glitch during “scenario planning” by SeatGeek, the club’s ticketing partner.

The mistake, triggered by SeatGeek testing software scenarios during the COVID-19 lockdown, was discovered when fans of the second-tier English Football League Championship club noticed small amounts of money being transferred into their bank accounts.

The deposits followed an email which advised season ticket holders they would be refunded. This was despite refunds for Championship games currently postponed due to the COVID-19 outbreak not being club policy.

Both the Ashton Gate club and SeatGeek have apologised to fans impacted by the incident, which was discovered earlier this week.

For reaction from SeatGeek and Bristol City, please read the full story on TheTicketingBusiness.

Image: @BristolCity (Twitter)