AI-powered platform Satisfi Labs has launched a free Covid-19 Assistant to give clients the ability to answer their customers’ coronavirus-related questions in real-time on their websites.

Satisfi created a template for the AI platform using data on the most common questions raised by customers prior to the launch that clients can plug their specific information into.

The 10,000 coronavirus-related questions for more than 200 sports, tourism, and entertainment companies were used to distinguish four categories for the Assistant. These include venue facility changes, refund policies, event cancellations, and event rescheduling, with 98 per cent of client questions falling into these categories.

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