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Operations

Chester Racecourse enhances operations with 24/7 Software

Featured image credit: Chester Racecourse

Chester Racecourse is leveraging the innovative solutions provided by venue operations technology firm 24/7 Software to further enhance its operations and guest experiences.

Chester Racecourse is officially recognised by the Guinness Book of World Records as the oldest racecourse still in operation. As well as racing, the venue hosts many events, from conferences to weddings, making it a year-round hub for entertainment and celebration.

To further elevate its status and uphold its commitment to safety, security, and guest satisfaction, Chester Racecourse has partnered with the global market leader for venue operations for venue technology, 24/7 Software. Through this collaboration, Chester Racecourse has implemented the enterprise platform designed to enhance their operations across safety and security, guest experience, and facilities management.

“We’ve been able to integrate our 24/7 Software system seamlessly across Chester Racecourse thanks to the excellent onboarding support and ease of use of this brilliant package,’ says Matthew Jones, head of health and safety at Chester Racecourse.

“24/7 Software has revolutionised our Silver Control Room and the way we communicate with colleagues and guests, whilst ensuring we have auditable records that mean we can really learn lessons to enhance the guest experience on site, as well as the health, safety, and security of our colleagues, guests, and contractors.”

The connection between Chester Racecourse and 24/7 Software first occurred during last year’s TheStadiumBusiness Design & Development Summit at Emirates Old Trafford, Manchester.

A holistic approach to venue operations

The Incident Management System empowered Chester Racecourse to respond swiftly to incidents, ensuring the safety and well-being of their visitors. It became their reliable ally, providing real-time insights and enhancing their incident response capabilities.

Mobile Applications transformed the way their teams operated during events. Staff remained connected and responsive, enhancing efficiency and guest satisfaction.

The Conversations module introduced a game-changing feature, allowing guests to communicate issues through text messages or WhatsApp during events. These messages are received and dispatched by the venue’s operations teams, ensuring that guest concerns are addressed promptly. This level of real-time communication exemplifies Chester Racecourse’s dedication to providing exceptional guest experiences.

The Computerised Automated Facilities Management (CAFM) module streamlined facilities management, ensuring that the venue’s infrastructure remained in optimal condition.

This comprehensive approach has helped make 24/7 Software a critical technology across their safety and security, guest services, and facilities management teams.

Chester Racecourse is now fortifying its commitment to enhancing guest experiences, ensuring safety, and streamlining operations through its partnership with 24/7 Software.

24/7 Software is a global market leader for venue operations technology, dedicated to empowering world-class operations and exceptional guest experiences. Its comprehensive suite of software solutions encompasses incident management, live incident mapping, real-time communications, guard patrols, CMMS (Computer Maintenance Management System), inspections, lost and found, reporting, unified dashboard integrations, and advanced analytics for safety, risk management, and sustainability.